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Revenue Retention Specialist
RepeatMD
New York, NY, USA
Posted on Feb 14, 2025
Our Story:
Unlocking the Ageless Revolution for Patients and Practices:
With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.
Fresh off our Series A, we're expanding into new verticals.
Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we're just getting started on going global.
We are looking for those who are passionate to join our mission!
About You:
We're looking for a Revenue Retention Specialist who thrives in a fast-paced environment and is motivated to ensure timely payment and resolution of overdue accounts. You're detail-oriented, resilient, and have strong communication skills that allow you to navigate sensitive conversations with customers. You're comfortable working independently and as part of a team to achieve goals. Above all, you enjoy problem-solving and are focused on delivering solutions that positively impact the business.
About the Role:
As a Revenue Retention Specialist, you will work directly with the finance team, reporting to the Accounting Manager. You will be responsible for managing overdue accounts, ensuring the company receives payment in a timely manner, and working with customers to resolve payment disputes. This role offers the chance to work closely with cross-functional teams to ensure smooth communication and successful payment resolutions.
This is a remote role, and you'll have the flexibility to work from anywhere, while also collaborating with internal teams in different time zones.
Key Responsibilities:
This role has a variable compensation component based on performance targets. Success does not just mean collecting overdue payments, rather also triaging customer feedback with our client success team to ensure a positive overall experience with RepeatMD.
What We Offer:
The total compensation range for this position is $60,000 - $70,000 + Performance Based Bonus on Business Targets Related to Your Role. The package also includes benefits and applicable incentive plans. Final compensation will be determined based on experience, skills, and location.
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Unlocking the Ageless Revolution for Patients and Practices:
With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.
Fresh off our Series A, we're expanding into new verticals.
Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000+ clients across all 50 states—and we're just getting started on going global.
We are looking for those who are passionate to join our mission!
About You:
We're looking for a Revenue Retention Specialist who thrives in a fast-paced environment and is motivated to ensure timely payment and resolution of overdue accounts. You're detail-oriented, resilient, and have strong communication skills that allow you to navigate sensitive conversations with customers. You're comfortable working independently and as part of a team to achieve goals. Above all, you enjoy problem-solving and are focused on delivering solutions that positively impact the business.
About the Role:
As a Revenue Retention Specialist, you will work directly with the finance team, reporting to the Accounting Manager. You will be responsible for managing overdue accounts, ensuring the company receives payment in a timely manner, and working with customers to resolve payment disputes. This role offers the chance to work closely with cross-functional teams to ensure smooth communication and successful payment resolutions.
This is a remote role, and you'll have the flexibility to work from anywhere, while also collaborating with internal teams in different time zones.
Key Responsibilities:
- Monitor Accounts Receivable: Track overdue accounts and take appropriate action to ensure payment is received.
- Customer Outreach: Contact customers with overdue accounts, negotiate payments, and establish payment plans.
- Account Research: Utilize tools to locate customers who may have moved or changed contact information.
- Maintain Records: Keep detailed records of communication with customers, payments collected, and resolution status.
- Issue Resolution: Address and resolve billing issues or customer disputes efficiently.
- Reporting: Provide regular updates on account status and collections progress.
- Cross-Functional Collaboration: Work closely with Client Success and other teams to ensure seamless handoffs and effective communication.
- Experience: 2+ years of experience in billing & collections, accounts receivable, or similar roles.
- Communication Skills: Strong verbal and written communication skills, with the ability to handle escalated issues.
- Problem-Solving: Comfortable navigating complex collections scenarios and offering solutions.
- Resilience: Ability to maintain professionalism when dealing with difficult customers or high-pressure situations.
- Tools: Familiarity with CRM and collections software (Salesforce CRM experience is a must, Salesloft experience is a plus).
- Attention to Detail: Strong organizational skills and the ability to handle multiple accounts at once.
This role has a variable compensation component based on performance targets. Success does not just mean collecting overdue payments, rather also triaging customer feedback with our client success team to ensure a positive overall experience with RepeatMD.
What We Offer:
- Competitive salary
- Employee Bonus Plan
- Medical, Dental, Vision, and 401(k)
- Stock options
- PTO
- Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you'll ever have.
- Annual performance reviews
- Training and development programs
The total compensation range for this position is $60,000 - $70,000 + Performance Based Bonus on Business Targets Related to Your Role. The package also includes benefits and applicable incentive plans. Final compensation will be determined based on experience, skills, and location.
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.