Nectar Social
Palo Alto
Full time
Hybrid
Operations
We're living through a fundamental shift in how people discover, evaluate, and purchase products. The next generation doesn't respond to traditional marketing—they build relationships with brands through authentic social interactions, seek recommendations from communities they trust, and expect personalized experiences that feel human, not corporate.
At Nectar Social, we're building the AI-native social operating system that enables this new era of commerce. We believe every social interaction should deepen the relationship between brands and their communities while creating genuine value for both sides.
Founded by ex-Meta product and engineering leaders, we've recently raised $10.6M in funding co-led by GV (Google Ventures) and True Ventures. We're building the future of social commerce—where community, conversation, and commerce converge.
We’re hiring a Founding Head of Operations to partner directly with the CEO and leadership team to help scale our operations as we grow rapidly post-launch. You’ll be the connective tissue across GTM, product, design, customer success, and internal ops—ensuring the business runs smoothly as we build.
This is a highly cross-functional, execution-focused role for someone who thrives on building systems, unblocking teams, and driving clarity across the organization.
Build Internal Systems: Design and manage the operational rhythms that keep the company running—standups, hiring pipelines, onboarding, async updates, documentation
Drive Hiring Ops: Own recruiting coordination and processes for GTM and customer success, partnering closely with the CEO and CSMs
Unblock Execution: Shepherd remote product/design workflows, ensuring work moves forward and cross-functional teams stay aligned
Scale Customer Success: Partner with CSMs to operationalize onboarding, playbooks, and feedback loops
Cross-Functional Glue: Own projects that don’t cleanly sit with any one function but are critical to team momentum
Builder’s Mindset: You have experience operating in early-stage startups and love creating structure from ambiguity
Strong Generalist: Comfortable moving between people ops, recruiting, GTM operations, and special projects
Operational Range: You’ve shipped internal systems, managed hiring pipelines, and handled project coordination at scale
Stage-Fit Experience: You’ve helped a startup scale from Series A through C, with firsthand experience of what high-growth operations look like at each step
High Aptitude: You bring strong analytical thinking, structured communication, and strategic judgment. MBA preferred, and top-tier academic background (Ivy League or equivalent) is a plus
Communication & EQ: Clear, empathetic communicator who thrives in fast-paced, high-ambiguity environments
Bias for Action: You move quickly, take ownership, and don’t wait to be told what to do
Startup Energy: Willing to wear multiple hats, solve urgent problems, and work closely with founders and execs
Experience managing or coordinating with remote design/product teams
Experience supporting high-growth sales or customer success teams
Familiarity with Notion, Linear, Ashby, or similar internal tooling
Operational support for fundraising, investor updates, or strategic planning
Experience relocating or standing up office operations for a scaling company
Competitive salary and meaningful equity package
Full health, dental, and vision coverage + 401(k) matching
High ownership role with a direct seat at the leadership table
The opportunity to scale foundational systems in a high-growth, AI-native company
Work from Palo Alto HQ with hybrid flexibility
Budget for tools, training, and personal development
A chance to shape the future of social commerce—alongside a tight-knit, ambitious team