Position Overview

Lead and scale our unified data engineering team to power MSPbots.ai’s next phase of growth. Drive consistent data modeling across PSA integrations and enable data-driven decision-making for our rapidly expanding SaaS platform serving 400+ customers.

Role & Team Structure

• Direct Reports: 3 Data Engineers (with future team growth planned)
• Future Integration: Data Analysts for comprehensive data management
• Reporting Line: Executive Leadership Team
• Location: China Office (cross-timezone collaboration required)

Key Responsibilities

Technical Leadership & Infrastructure

• PSA Data Integration: Establish unified data models across ConnectWise, AutoTask, and Halo.
• System Optimization: Resolve sync issues and build scalable infrastructure to support 10x customer growth.
• AI Product Support: Provide the data foundation for AI Ticket Triage and future AI-driven products.
• Analytics Platform: Develop automated dashboards for client health monitoring, churn prediction, and executive KPIs.

Team Development & Operations

• Talent Management: Recruit, develop, and retain top data engineering talent.
• Cross-Functional Collaboration: Partner with product, engineering, and customer success teams.
• Data Governance: Establish quality standards, security protocols, and compliance best practices.
• Technical Mentorship: Support career growth and guide technical development within the team.
• Good English for cross team working

Required Qualifications

Technical Expertise

• Experience: 10+ years in data engineering, with 2+ years in team management.
• Technology Stack: Strong understanding of data engineering, analytics, and data science workflows. Proficiency with modern data technologies such as SQL, Python, Snowflake, and BI tools (PowerBI, Tableau).
• Analytics Skills: Experience with predictive modeling, and scalable pipeline architecture. Excellent communication skills and ability to translate complex data concepts into business value.
• Experience in SaaS, internet, or technology industries preferred.
• Proficiency with data integration tools, RESTful APIs, and custom ETL processes.
• Establish robust data governance, security, and compliance practices (e.g., SOC2, GDPR).

Leadership & Communication

• English Proficiency: Strong communication skills for cross-team and client collaboration.
• Team Leadership: Proven track record of building and managing high-performing technical teams.
• Business Acumen: Ability to translate business needs into scalable technical solutions.
• Stakeholder Management: Comfortable working with executive leadership and external clients.