Manager of Training

Location: Hybrid

Department: People & Customer Success (cross-functional)

Reports to: Director of Customer Service (or VP of Operations, depending on structure)

About Molecule

Molecule is modern, cloud-based software that simplifies energy and commodity trading. We help trading companies manage risk, streamline operations, and gain clarity into their positions through powerful, intuitive technology.

The Role

We’re hiring Molecule’s first Manager of Training, a foundational role responsible for building our company-wide training function from the ground up. This person will design and deliver scalable learning experiences for new hires, existing employees, and customers, using modern tools and AI-enabled technologies. You’ll select a training platform, create a multi-layered curriculum, and implement role-specific and product training programs for both internal teams and external users.

Your work will ensure employees ramp faster, customers are better educated, and product knowledge is accessible and consistent across the organization.

What You’ll Do

• Select, implement, and manage an AI-enabled learning platform or LMS suited to Molecule’s training needs.

• Design, build, and publish engaging training content and curriculum using modern instructional design methods and AI tools.

• Create training for:
  - New hire onboarding (company-wide)
  - Internal product training (for all departments)
  - Role-specific training (starting with Customer Success and Support)
  - External customer education

• Develop knowledge checks, certifications, and feedback loops to measure effectiveness.

• Maintain a library of up-to-date training modules that scale with product and company growth.

• Collaborate with subject matter experts across Product, Engineering, Customer Success, and HR to ensure accuracy and relevance.

• Track training metrics and use analytics to improve curriculum over time.

• Act as a one-person training department, with support for future scaling.

What You Bring

• 4–6+ years of experience in instructional design, learning and development, or a related training role—preferably in SaaS or tech.

• Demonstrated ability to independently build and implement training programs from scratch.

• Experience with modern training platforms (e.g., Lessonly, TalentLMS, Docebo, etc.) and comfort evaluating/selecting tools.

• Strong use of AI and automation tools for curriculum development, content creation, and personalization.

• Excellent writing, editing, and storytelling skills for clear, engaging instruction.

• Comfortable working cross-functionally and gathering information from subject matter experts.

• Passion for clarity, learning, and helping people succeed in their roles.

• Bonus: experience in energy trading, SaaS onboarding, or customer success training.

Why Molecule

• A remote-first team reshaping the energy industry with smart, intuitive software.

• A builder’s role with high impact and company-wide visibility.

• Autonomy, creativity, and the chance to launch a function from the ground up.

• Competitive compensation, equity, and benefits.