About Molecule

Molecule is modern, cloud-based software that simplifies energy and commodity trading. We help trading companies manage risk, streamline operations, and gain clarity into their positions, all through powerful, intuitive technology and we’re growing fast!

What We’re Looking For

We’re hiring a Sr. Technical Writer to build and lead our documentation practice. This is a high-impact role for someone who loves turning complex information into clear, accessible content and wants to influence how we communicate knowledge across the company.

You’ll establish our writing standards and own documentation across our product, customer support, and internal knowledge base. Your work will empower not just our users, but also our support team and AI-powered chatbots. As the first dedicated writer on the team, you'll have a major impact on how we communicate knowledge both externally and internally.

What You’ll Do

• Create and maintain clear, concise, and user-friendly documentation for Molecule’s software products (e.g., user guides, API references, how-to articles).
  

• Establish and standardize a content governance model to establish consistent writing style, tone, and templates for all product documentation.
  

• Collaborate cross-functionally with Product, Engineering, and especially Customer Success to capture new knowledge and convert it into accessible documentation.
  

• Develop internal documentation to enable clear and effective onboarding experiences, technical support practices, and internal knowledge sharing.
  

• Write chatbot-ready content, ensuring knowledge base articles are structured and optimized for conversational AI platforms.
  

• Iterate and evolve documentation based on feedback from users, internal teams, performance analytics, and evolving AI capabilities.
  

• Own the documentation stack, including tools Slab and others, to establish an efficient and scalable content publication pipeline.
  

What You Bring

• 4+ years of experience as a technical writer in SaaS, enterprise software, or a related industry.

• Excellent writing, editing, and communication skills.

• Experience establishing or scaling a documentation system or knowledge base.

• Ability to understand technical concepts and explain them clearly to different audiences.

• Strong collaboration skills with technical and non-technical teams.

• Familiarity with chatbot or AI knowledge optimization is a plus.

• Experience with documentation tools (e.g., Guru, Slab, GitHub, etc.).

• Bonus: experience working in energy trading or with support automation/chatbot platforms.
  

Why Molecule

• A mission-driven team reshaping the energy industry.

• Opportunity to define and build a critical function from the ground up.

• Remote-first work culture with flexibility and autonomy.

• Competitive salary, equity, and benefits.