Job Summary:

As an overnight Medefy Care Guide you will be interacting directly with Medefy app users through live chats while leading them to low-cost, high-quality doctors and facilities in a friendly and time‐sensitive manner. Your overall goal is to use your skill and knowledge to cut through our users’ confusion, difficulty, high costs and waste in healthcare so they can complete a successful and pleasant healthcare journey.

Shifts Available - 2 Openings:

• Part-Time Position 1: (23 hours per week)

  • SHIFT: Friday & Saturday, 11 PM - 7 AM and Sunday 11 PM - 6 AM

• Part-Time Position 2: (28 hours per week)P

  • SHIFT: Monday - Thursday 11 PM - 6 AM

Job Details:

• Fully remote role. Must live/work in the United States. Must have location in home to work confidentially.
• Not benefit eligible
• Potential for additional hours on flex basis. if available

About our awesome company, Medefy Health...

Medefy Health (www.Medefy.com) is a leading SaaS benefits navigation company, dedicated to simplifying the way employees’ access and utilize their benefits. Our mission is to drive better health and financial outcomes for our users while supporting HR teams and broker partners with seamless, data-driven solutions.

Our company is headquartered in Tulsa, OK. We’re proud to be Oklahoma’s #1 fastest-growing company and rated by Inc. Magazine as the 37th fastest-growing tech company and the 288th fastest-growing company overall in the USA, and our story is still being written!

Healthcare is only getting more complicated, and more expensive, for employers and their employees. This is where Medefy Health comes in. We’re on a mission to eliminate the stress on hard-working families caused by an impossible to navigate healthcare system. All while saving them, and their employers, a significant amount of time and money. We demolish barriers between healthcare and the people who need it, and we need your help to further our mission!

Job Duties & Responsibilities:

• Monitor and respond to incoming user chats in a friendly, timely (2 minutes or less), and HIPAA‐compliant manner via computer-based applications

• Answer users’ benefits questions, health insurance questions, coverage questions, and other related inquiries via chat feature on the Medefy app

• Familiarize yourself with the details of Medefy client company health plans, third party vendors, health insurance, benefits details, and other relevant items necessary to facilitate user solutions

• Familiarize yourself with Medefy software platform tools, HIPAA, and office policies

• Work hand‐in‐hand with other Medefy departments to help users successfully complete their health care journey

• Stay up to speed with Medefy client health plan changes, amendments, and alterations

• Follow‐up with users to ensure they had a pleasant encounter and successful outcome

• Provide above and beyond Customer Service.

• Learn to be a good detective, a nurse, a therapist, a teacher, quick on your feet, and make the right decisions for the users

• Create referrals for the Referral Coordinators to process

• Performs other related duties as assigned

You must have at least the following:

• 2+ year customer service experience
• High school diploma/GED + some post-secondary education
• Proficiency with computers, Microsoft Office, apps and instant messaging
• Proficiency with text-based communication in real-time; type at least 55 words per minute
• Effective communication skills; verbal and written in English
• Reading comprehension proficiency
• Willingness to cover night and weekend on-call shifts, if/when required
• A good general knowledge of the general healthcare ecosystem and trends
• A relentlessly inquisitive nature, love researching and finding new answers
• A professional demeanor, especially when assisting others who are experiencing challenges
• The ability to multitask, while working both quickly and efficiently

It would be great if you have:

• Bachelor’s degree
• 2+ years’ experience working in healthcare (LPN, CNA, billing department) and/or health insurance or benefits (e.g. health brokerage, insurance, benefits advisory, insurance adjustment, etc.) fields
• Medical assistant training
• Healthcare certification such as LPN, RMA, CMA, CCA
• Effective communication skills
• Bilingual - verbal and written in Spanish

• In-depth knowledge of the health insurance processes including claims processing, explanation of benefits formatting and standard medical industry charge-off practices
• In-depth understanding of healthcare referral management practices with the ability to effectively communicate these practices to consumers
• Back-office medical experience
• Experience working in a data-driven environment and a proven track record of achieving performance targets, as required

Supervisory Duties: No supervisory duties

Travel Requirements Percentage: None- 0%

Physical and Mental Requirements:

• Occasionally move inside the office to access file cabinets, office machines, etc.
• Prolonged periods of being stationary at a desk and working on a computer
• Communicating with others to exchange information via typing
• Must have close-range clarity of vision with or without corrective lens
• Ability to simultaneously address multiple complex problems; Multitask without loss of efficiency or accuracy, able to perform duties from multiple sources

• Interact appropriately with a variety of individuals including customers, clients, and vendors and under adverse circumstances
• Must maintain regular attendance and be punctual
• Must be able to exercise independent judgment and make sound decisions

**Job description is not a comprehensive listing of all the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.