Who we are:

At KODE our mission is simple, we are here to solve the long-standing problems persistent in medical coding. We saw the same inefficiencies, bottlenecks, wasted time and money occurring time and again. With KODE we are seeking to disrupt that model and offer coders, hospitals, and physicians a revolutionary alternative.

Our goal is to always make things simple, efficient, and straight forward at every turn for everyone involved in our platform. We strive to eliminate typical vendor nonsense- we are the anti-vendor, vendor. If this sounds exciting, we would love to speak with you about joining our team. If you like a lot of PowerPoints, or corporate nonsense, we are probably not a good fit.

A successful candidate will have proven ability to align and influence internal and external stakeholders, is an effective communicator, has the ability to build commitment, and is tolerant of ambiguity.

The ideal candidate will have a strong background in client success management, revenue growth strategies, and team leadership. This position plays a crucial role in aligning client needs with company goals to drive long-term success.

Job Summary:

Under the direction of the VP of Operations, the Klient & Operations Success Director is responsible for leading and overseeing the Klient Success team to ensure exceptional klient satisfaction, retention, and growth. A successful candidate will have proven ability to align and influence internal and external stakeholders, is an effective communicator, and can build commitment. In addition, the ideal candidate will have a strong background in client success management, revenue growth strategies, and team leadership. This position plays a crucial role in aligning klient needs with company goals to drive long-term success. Key attributes for the role include leadership, creativity, collaboration, strong influential skills, presence, vision and broad healthcare revenue cycle knowledge.

How you will create an impact:

• Manage the day-to-day work across the Kode klient base.
• Serve as the Kode point of contact with klients, identifying and maintaining regular collaborative dialogue with key business influencers.
• Formulate strategic action plans with klients to identify critical klient focus areas and forward-looking opportunities for increased partnership.
• Demonstrate attention to detail and accuracy; excellent written, communication and strong interpersonal skills; ability to organize and prioritize multiple projects, activities, and manage deadlines.
• Use data analytics and klient feedback to proactively identify risks and opportunities.
• Lead initiatives that ensure klients achieve maximum ROI.
• Collaborate with Koding Operations Managers to ensure the productivity and quality of the coding team meet and support the overall operational goals of Kode and its klients.
• Ensure compliance with company policies/procedures/ to improve klient success.
• Identify upsell and cross-sell opportunities within klient accounts to expand service opportunities.
• Stay updated on product releases.
• Collaborate extensively with members of the Kode Onboarding and Operations teams to ensure both klient coverage and coder work availability, including the need for an expansion of staff and/or services lines.
• Counsel the Koding Operations Managers on actions required to meet minimum performance requirements including robust koder profiles, accurate worklogs, and analyzing/forecasting/monitoring/reporting productivity.
• Maintain professionalism and a project management presence when working with our klients.
• Interact successfully with a variety of people who impact the success of Kode Health, and function as a facilitator, liaison, and motivator.
• Demonstrate harmonious working relationships that inspire and motivate.

Required Position Qualifications:

• Bachelor's degree or equivalent work experience.
• 5+ years in a client-facing role (Client Success Management, Account Management, Consulting, or Client Services).
• Proven track record in client retention, satisfaction, and revenue growth.
• Experience leading and mentoring Client Success Managers (CSMs) or similar teams.
• Strong background in customer success strategy development and execution.
• Excellent interpersonal, communication, and leadership skills.
• Ability to work in a fast-paced, dynamic environment with competing priorities.
• Strong organizational, planning, scheduling, and project management abilities.
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to analyze and solve problems.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint

Preferred Position Qualifications:

• Experience working within healthcare revenue cycle.
• Proficiency with Electronic Health Records.
• Project Management experience.