Job Description:

Who we are:

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

Cart.com Fast Facts:

• 6,000+ customers worldwide
• 1,600+ employees globally
• 17 warehouses nationwide, totaling over 10 million square feet of space
• Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human: We work hard, but we leave room for the people, places and things that we love.

The Role:

The Senior Production Support Specialist is a senior technical contributor to Cart.com's Fulfillment Production Support team. This role requires significant experience in the design, implementation, operations, and troubleshooting of software platforms and processes that drive daily operations across Cart.com's nationwide fulfillment network.

This position is open to applicants or individuals who are located in or willing to move to AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, OR, PA, TN, TX, UT.

What You’ll Do:

• Design and implement technology solutions to increase throughput and units-per-hour metrics
• Lead the investigation and root cause analysis of issues that slow or stop production operations in Cart.com’s fulfillment center network
• Collaborate with Cart.com’s software engineering team to design, test, and rollout new software capabilities throughout the fulfillment network.
• Collaborate with sales and account management teams to represent the capabilities of the network to existing customers and prospects
• Collaborate with solution architects to design software solutions or processes that can be effectively operationalized within facilities
• Provide technical mentorship for new or junior members of the production engineering and support team and solution design
• Provide technical mentorship for junior members of the team
• Participate in the teams on-call rotation

Who You Are:

• You have the ability to write, troubleshoot, and optimize SQL statements and stored procedures against production databases
• You have familiarity with monitoring and managing cloud-based services, assessing system resources including memory, CPU utilization, I/O latency, and disk/storage capacity utilization
• You have the ability to rapidly learn and troubleshoot third-party infrastructure software
• You have working knowledge of network protocols and server-to-server communication techniques to transmit and synchronize processes and data across distinct software platforms.
• You have the ability to collaborate cross-functionally with software engineering, facilities operation, sales, client services, and finance

What You’ve Done:

• You have 5+ years in systems design, implementation, and operations of 24/7 production systems
• You have 3+ years production support within distribution, fulfillment, logistics, or other environments with high daily volume.

Nice to Haves:

• You have the ability to script software solutions in Python, PHP, Node, .Net, or other commonly utilized programming languages

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.